Assessing Leaders Who Might Make Bad Decisions by Dr. Karen Steadman

"I have a friend in the mortgage industry who shared the following sentiment with me about refinancing:

Do not try to use common sense to understand this process, there is none of that in our industry at the moment. The mantra in our industry is “rules over risk” which means that they are not concerned whether your loan represents a risk or not, it is all about whether we are able to meet the guidelines.

Rules over risk? This approach concerns me."

Me, too.  Read more here.